Terms of service

These terms govern your use of the Octolet mobile application and the marketing site at www.octolet.com (together, the "Service"). By creating an account or using the Service, you agree to these terms. If you don't agree, please don't use the Service.

The Service is operated by [Legal entity name to be confirmed] ("we", "us"), based in the United Kingdom.

Octolet is a self-paced companion for working through your belongings. It includes AI features (the "Help me decide" conversation, photo recognition, sell-prep valuation, daily reflection, and tailored morning messages), accountability sharing with people you invite, and tools to schedule and record drop-offs.

The Service is not a medical device, a substitute for therapy, an emergency service, or professional financial advice. If you are in crisis, please contact your local mental health service. UK users can find resources at the glossary or the in-app "If things feel hard" page (Samaritans, NHS 111, Mind, and others).

You need an account to use the Service. Sign-in is handled by Clerk; you're responsible for keeping your credentials secure. Tell us promptly at hello@octolet.com if you suspect unauthorised access.

You confirm you are at least 13 years old and have the legal capacity to agree to these terms. If you're using the Service to support a family member, you confirm you have a reasonable basis for doing so.

You agree to use the Service only as intended. In particular, you agree not to:

• Use the Service to harass, defame, or harm other people, including anyone you invite as a connected person.
• Upload content that's illegal, infringes someone else's rights, or that you don't have permission to share.
• Probe, scan, or interfere with our infrastructure, or attempt to bypass our rate limits or security controls.
• Use the Service to send unsolicited bulk messages.
• Reverse-engineer the app or our AI prompts to extract proprietary information.

When you invite someone as a connected person, you confirm:

• You have a reasonable basis for sharing their email address with us (typically: they're a family member or close acquaintance who's expecting to be invited).
• You will give them an honest description of what they're agreeing to before you send the invitation.
• They can unsubscribe from emails at any time via the unsubscribe link in every transactional message we send on your behalf.

Connected people who accept the invite are bound by these terms for the parts of the Service they use.

The AI features use third-party large language models (currently Anthropic's Claude). Output is informational and is not professional advice — not therapy, not financial advice, not a valuation guarantee. You retain final judgement on what to do with your belongings and how to interpret any suggestions.

The AI is built around an empathy-first prompt that explicitly excludes dismissive vocabulary and shaming patterns. We make reasonable efforts to keep it on-brief; if you receive output that feels off, please report it via hello@octolet.com and we'll investigate.

AI features are subject to per-user daily rate limits to keep the Service affordable. Hitting a limit means you'll see a friendly error and can retry the next day.

If you connect eBay to sell items: you authorise us to create and manage listings on your behalf using eBay's API. We don't set your prices, write your final copy, or manage delivery; you remain the seller for legal and tax purposes. Disconnect eBay at any time from your Profile.

The Service is free to use, with no paid tiers planned for the core experience (logging items, making decisions, preserving memories, connected people).

We may, in the future, offer an optional way to donate towards hosting and AI costs for anyone who'd like to support the project. Donations would be entirely voluntary and would not unlock additional features or change anyone else's experience. Until and unless that's introduced, there is nothing to pay for.

You own the items, photos, memories, and other content you create. You grant us a limited licence to store, display, and process that content for the purposes described in our Privacy Policy. That licence ends when you delete the content or your account.

The Service is provided "as is" and to the maximum extent permitted by law we disclaim all warranties, including warranties of merchantability and fitness for a particular purpose.

We don't warrant that the Service will be uninterrupted, error-free, or produce any specific outcome. AI features can make mistakes, third-party services can have outages, and crashes happen.

The Service is free to use; you owe us nothing for accessing it. Subject to applicable law, our total liability in any rolling 12-month period is capped at the greater of (a) any voluntary donations you've made to us during that period or (b) £100. We exclude liability for indirect, consequential, special, or punitive damages. [Have a solicitor review these caps before relying on them.]

Nothing in these terms limits liability that cannot be limited under applicable law (for example, liability for fraud, fraudulent misrepresentation, or death or personal injury caused by our negligence).

You can stop using the Service at any time. Use the "Delete my account" flow in Profile to wipe your data and Clerk identity immediately, or sign out to keep your data and return later.

We may suspend or terminate your access if you breach these terms or use the Service in a way that harms other users or our infrastructure. Where reasonable, we'll give you advance notice and an opportunity to fix the issue.

We may update these terms from time to time. Material changes will be notified to you via the app or by email. Continued use of the Service after a change means you accept the updated terms; if you don't agree, delete your account before the changes take effect.

These terms are governed by the laws of England and Wales. Any disputes that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of England and Wales, except that consumers in Scotland or Northern Ireland may bring claims in their local courts where applicable law requires it. [Adjust to match where you operate / are registered before publish.]

For anything related to these terms, write to hello@octolet.com.